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We stand behind our products 100%.
If for any reason you’re not completely satisfied with your purchase, we offer a full refund of the product price — no stress, no awkward questions.
Just email us at helphoneyhue@gmail.com and we will be in direct contact with you.
This Agreement is a contract between You and HoneyHue. It sets out the terms and conditions under which You may purchase products online from HoneyHue. Please read the following terms and conditions carefully before placing your order online with HoneyHue. By completing the customer application process and using HoneyHue’s online service, You agree to be bound by the terms and conditions of this Agreement.
1. INTERPRETATION.
In these Conditions:
“Agreement” means an agreement between You and HoneyHue to supply Goods. The Agreement consists of the Order and these Conditions.
“Conditions” means these Conditions and any agreed written variations.
“Delivery Address” means the address to which the Goods are to be delivered as stated on the Order.
“Goods” means Goods described in an Order and includes packaging.
“Intellectual Property Rights” includes all rights in respect of copyright, trademarks, patents, designs, protection of confidential information and circuit layouts, whether arising under statute or otherwise.
“Order” means an order by You to purchase Goods from HoneyHue’s online service.
“Product List” means the list of Goods displayed on the HoneyHue online Internet site as amended from time to time.
“Service Fee” means the fee payable to HoneyHue in respect of delivery of the Goods and handling costs associated with processing your Order as advised by HoneyHue from time to time.
2. THE AGREEMENT
2.1 What is the Agreement?
The entire agreement between You and HoneyHue for the purchase of Goods by You from HoneyHue is:
(a) these Conditions; and
(b) the terms of the Order.
2.2 When the Agreement is formed
An agreement exists between You and HoneyHue once:
(a) HoneyHue accepts an Order; or
(b) HoneyHue receives the Order and does not reject it within fourteen days.
2.3 Each Order is a separate agreement.
2.4 Set-Off
If You owe money to HoneyHue under one agreement, HoneyHue may set-off that money against any money that You owe to HoneyHue under another agreement. If HoneyHue owes money to You under one agreement HoneyHue may set-off that money against any money that it owes You under another agreement.
3. CUSTOMER APPLICATION
3.1 Application to be completed
You must complete a customer application before placing an Order for Goods on HoneyHue’s online service. You warrant that all information and data provided by You in the customer application is accurate, complete and up to date. You will promptly inform HoneyHue if there is any change to this information or data.
3.2 Set up costs
You are responsible for any costs associated with accessing HoneyHue’s online service site and placing orders for Goods on HoneyHue’s online service including any Internet provider fees.
3.3 Delivery area
In order to purchase Goods from HoneyHue’s online service, the Delivery Address which You nominate will need to be within a suburb where HoneyHuen provides delivery services. Please ensure that your delivery address and suburb are correct, as orders for delivery to addresses in suburbs that are not in the HoneyHue delivery area will not be processed. HoneyHue will advise You if the Delivery Address which You nominate ceases to be in an area where HoneyHue delivers goods. HoneyHue will not be obliged to continue to deliver Goods to You if You change Your Delivery Address and the new Delivery Address which You nominate is not in an area within which HoneyHue delivers goods.
4. PURCHASE ORDERS & DELIVERY OF GOODS
4.1 Orders
You will place an Order on HoneyHue’s online service by selecting Goods and pressing the “Submit Order” button. Orders will be deemed to have been received by HoneyHue’s online service at the time of successful transmission of the Order.
4.2 Delivery of the Goods
HoneyHue will deliver the Goods to You at the Delivery Address, within the time agreed with you.
At all times we endeavour to dispatch orders within 3 working days of receipt of your order – often sooner. If we experience a delay in the dispatch of good beyond this period we will contact you and discuss how you would like to proceed,
For delivery of orders within Australia we expect most deliveries to be made within 10 working days of dispatch.
4.3 Authorised receipt of Goods
Anyone at the Delivery Address who receives the Goods shall be presumed by HoneyHue to be authorised to receive the Goods.
4.4 Service Fee
If required by HoneyHue You shall pay to HoneyHue the Service Fee (or such other fee as may be specified by HoneyHue) in respect of each Order.
4.5 Minimum Order Value
HoneyHue may charge a Service Fee to cover packing and delivery for any order, no matter how large it may be. HoneyHue’s may waive this fee for orders whose value exceed a fixed amount as specified on HoneyHue’s online service web site. This fee waiver is limited to only orders for delivery within Australia. The minimum order value to obtain this waiver may change from time to time at the total discretion of HoneyHue and without prior notice. HoneyHue reserves its right, at its total discretion, to accept an Order and waive this Service Fee for orders below the minimum order value. The waiver of this requirement by HoneyHue in one instance will not oblige HoneyHue to accept an Order which is below the minimum order value and not charge a Service Fee at any other time.
5. RISK & TITLE IN THE GOODS
5.1 Risk and Title
Property and risk in the Goods passes to You upon delivery and payment of the Goods to the Delivery Address.
Credit for any items that you return, or items that we pick up from you, will be applied to you next order.
6.PRICE OF GOODS & PAYMENT
6.1 Price of Goods
All prices are expressed in Australian dollars (AUD)
The price of the Goods as shown on the Product List is the price which is applicable at the time you view it.
6.2 Service Fee
You also agree to pay the Service Fee in respect of each Order.
6.3 Price Comparisons
The prices on the online Product List will not necessarily correspond to the prices in your local HoneyHue store.
Not all HoneyHueStore specials are available at HoneyHue’s online service and vice versa. Where HoneyHue Catalogues are published for specific stores; the specials in these catalogues are not available at HoneyHue’s online service. Other HoneyHue promotional lines may be available at Moon Haven’s online service from time to time.
6.4 Total Price of Goods
Items in your order are charged at the price applicable at the time you submitted your order and as shown on the order confirmation, except:
(a) Where an item is out of stock. In which case you will not be charged for that item or a refund will be provided to you if payment has been made.
(b) Where you have given instruction that you will accept a substitute item. The substitute item will be charged at the price applicable at the time the substitute Goods are processed and scanned for your order.
Upon delivery of the Goods,HoneyHue will provide you with a tax invoice specifying the total price for the Goods including credits applied and the Service Fee.
6.5 Method of payment
You may select from the following methods of payment.
At the time of each order, you will be required to select your payment method being online Payment by Credit Card ( MasterCard, Visa) or Personal Cheque or Money Order. Unless otherwise agreed, in order to receive your goods, payment must be received by the selected payment method. Moon Haven’s online service does not accept cash, third party cheques or bank debit card as payment for the Goods.
(b) online Payment by Credit Card
You may provide your credit card details during checkout on our secure site. We will process your order payment using your credit card ( MasterCard, Visa) details for the value printed on the tax invoice we provide with your delivery. The payment will be processed at the time of placing your order.
If your credit card is declined by your financial institution we will not be able to guarantee delivery on any date requested by You on your order. We may contact you to make alternative delivery and payment arrangements.
For details on the HoneyHue’s online service Privacy & Security Statement, please click on the link Privacy and Security Statement or refer to the Privacy & Security hyperlink on the Home Page.
We may decide at any time not to accept payment from you by credit card for any reason. If we decide not to accept payment by credit card we will not process the order, and are not required to contact you to advise you that your order will not be processed . We may process this order or further orders if you agree to make payment by another method that is acceptable to us. We will not be required to give reasons when we decline to accept payment from you by credit card.
7. OUT OF STOCKS & SUBSTITUTION
7.1 No Rainchecks
HoneyHue will not provide rainchecks in respect of Goods ordered by You.
7.2 Substitution Option
When completing your Order, You will be invited to select a substitution option in respect of Goods which are out of stock. HoneyHue will use its best endeavours to ensure that all Goods ordered by You (and any agreed substitutes) are supplied to You.
7.3 Household Quantities
HoneyHue reserves to limit the sale of items to reasonable and/or normal household quantities.
8. PACKAGING & LABELING OF GOODS
HoneyHue’s online service aims to include in the Product List up-to-date pictures of the Goods. At times, the picture of the Goods on the Product List may differ from the Goods actually supplied to You. HoneyHuen’s online service does not warrant the accuracy of the information contained in the Product List and recommends that You read the labels on Goods carefully before consuming the Goods.
9. INTELLECTUAL PROPERTY RIGHTS
9.1 You acknowledge that Moon Haven or its related corporations own or are licensed to use all Intellectual Property Rights in HoneyHue’s online service (including, but not limited to, any images, photographs or text which appears on the site). You agree that You will make no representation to the contrary, and that You must not use or copy HoneyHue’s online service in any manner which is inconsistent with the rights of the owner or licensee of such Intellectual Property Rights.
9.2 You acknowledge that any trademarks or logos which appear on the HoneyHue’s online service site are owned by or licensed to Moon Haven or its related corporations, and that You must not do anything to prejudice the rights of the trademark owner or licensee to such trademarks or logos.
10. LIABILITY
10.1 You acknowledge that Moon Haven’s online service is provided “AS IS” and that HoneyHue is not making and has not made any warranty or representation as to HoneyHue’s online service’s suitability for any particular purpose. You agree that in using HoneyHue’s online service, You are not relying on any statement or representation made by HoneyHue which is not expressly contained in this Agreement.
10.2 You agree that any liability of HoneyHue arising out of or in connection with any breach of any express or implied warranty or condition in respect of goods or services supplied to You through use of HoneyHue’s online service (other than a condition or warranty implied by legislation which does not permit HoneyHue’s online service’s liability to be limited as stated in this clause 11.2) will, at the election of HoneyHue be limited to:
(a) if the condition relates to goods, the replacement of the goods or the supply of equivalent goods; and
(b) if the condition relates to services, the supplying of the services again or the payment of the cost of having the services supplied again.
10.3 You agree that the entire risk arising out of installation, down loading, use or performance of any software remains with You. To the extent permitted by law, You release and discharge HoneyHuen and its related corporations from all forms of direct, special, indirect or consequential loss or damage (including loss of profits, loss of data or loss or damage that may reasonably have been supposed to have been in the contemplation of the parties as at the date of this Agreement) arising out of or in connection with HoneyHue’s online service or this Agreement, including, without limitation, loss or damage caused by the negligence of Moon Haven or its related corporations.
11. USERNAME AND PASSWORD
You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name and password are used by an unauthorised person. You agree to release and indemnify Moon Haven in relation to any liability arising out of the unauthorised use of your user name and/or password.
12. NOTIFICATION OF CHANGES
HoneyHue may add to, delete, or otherwise change any of the terms of this Agreement by giving You notice as provided in clause 15. Your use of the HoneyHues online service after notice will constitute your deemed acceptance of such changes.
13. PRIVACY & SECURITY
For details on the HoneyHue’s online service Privacy & Security Statement, please click on the link Privacy & Security Statement or refer to the Privacy & Security hyperlink on the Home Page.
14. TERMINATION
HoneyHue may terminate or suspend this Agreement at any time by delivering notice (as specified in clause 15) or by sending You a system message advising that your shopping privileges have been removed.
15. NOTICES
HoneyHue may give notice to You by electronic mail, conventional mail to your address contained in the membership registration information or notice posting on the HoneyHue’s online website. You may give notice to HoneyHue’s online service by electronic mail to
16. PROVISIONS ARE SEVERABLE
Each provision of this Agreement (including these Conditions) are severable. Severance does not affect any other provisions.
17. WESTERN AUSTRALIAN LAW APPLIES
The laws of Western Australia govern this Agreement.